Training and Consulting

Hiring Strategy – Onboarding – Sales – Lead Generation – Customer Service – Train the Trainer

We all have questions in business.

How do we do this?

Why aren’t we converting more leads to sales?

How can we hit our goal this year?

How do we get our new hires up to speed and producing sooner?

Should we be using a different CRM?

Why aren’t we finding the right people?

What can we do to improve our customer retention?

While we don’t always have the answer, in many cases, there is an opportunity to learn how others have addressed the same or a similar issue. Sometimes the answer lies in a different industry than ours.

Is it a situation where you need an effective, documented, agreed-upon system, process, or standard operating procedure (SOP)? Perhaps you have this in place, but you need to ensure it’s executed daily, correctly, and with accountability.

Management problems often develop because the managers are inexperienced and may not have received any training on managing effectively or implementing processes decisively. These managers usually need training on how to train and develop training to do this part of their job successfully.

When management doesn’t know how to teach effectively, it is human nature for their employees to revert to the path of least resistance, which is typically the fastest, easiest, and most often the least effective way of doing things.

Our Training and Consulting asks the RIGHT questions to resolve the root issue. John Kolencik and Matt Sheets (with over 35 years of combined operational experience) have developed solutions so you don’t have to reinvent the wheel.

  • Plainly define the situation by determining your pain point
  • Develop the solution with clear expectations, articulated consequences, and ROI

  • Deploy the solution with your team through training modules with both Frontline and Management.

John and Matt have worked with hundreds of companies nationwide and in Canada. So whether you want to create a new system or process for your organization or change work behaviors, our Training and Consulting service will ask the right questions and find the right solutions.

What type of issues are you facing right now?

The Crucial Insights Blog always has great Operations/HR information to help you manage your business.